Posts Tagged ‘customer relationship with email’

Ask For Their Feedback

By Brian Terry on Friday, September 4th, 2009

Just because you have an autoresponder sequence set up does not mean it has to be a one-sided conversation. You can get a lot of valuable information simply by surveying your list members every so often and asking for input.

Give them some sort of incentive for filling out a survey for you (free report, audio, video, discount coupon, or free service), and you’ll gain access to what they really need and want from your list. This helps build your relationship with your readers because they feel like they are valued and that you really care about them and their needs.

How do you set up a survey?

You can simply have them reply to your e-mail messages, or you can set up a more formal poll or survey. There are many popular options out there, with one of the well known ones being SurveyMonkey.com.




"My optin rate has jumped a good 30%" – Pat Marcello      Get the OptinPop Advanced Upgrade

Build a Relationship First, Think of The Money Later

By Brian Terry on Tuesday, September 1st, 2009

We’ll dig into this tip in a lot more detail later on, but it’s important to understand it right now as well. You need to focus on the relationship building part of your list first, and think about the monetary aspect later.

Sure, you want to make money, but if all you do is hit up your list for money, you’re going to get a lot of unsubscribes and make some people angry. The chances are good that they signed up for your list in order to get something out of it. Whether it was an e-course, a free e-book, information, coupons, notices, an audio, or something else, they expect to receive a lot of value for being a part of your e-mail list.

If you’d like some free brandable items that you can give away, check out www.BrandableStuff.com/tools  – you can enter your affiliate link into these items and make money from the sales that result.

If you provide this relationship first, the money will come.




"My optin rate has jumped a good 30%" – Pat Marcello      Get the OptinPop Advanced Upgrade

Show Your Readers That You Care

By Brian Terry on Friday, August 28th, 2009

One thing that should be at the top of your agenda at all times is showing your list members that you care about them.

This is especially true in some niches where people are going through a difficult period in their lives. It doesn’t matter which niche you’re in, however, people are more likely to be responsive if they know that you care about their needs, wants, and desires.

By simply empathizing with them and showing that you know exactly what they are going through, you will appear as more trustworthy. It should be easy for you to do as you are an expert in the topic and you know a lot about the people in your niche. If you’re not quite sure about what they’re going through, you can always visit niche forums and read posts written by people in the niche.

For instance, if your niche is pregnancy fitness, then visit pregnancy message boards and search for “exercise” to see what questions, comments, and concerns your potential readers may have.




"My optin rate has jumped a good 30%" – Pat Marcello      Get the OptinPop Advanced Upgrade

Showcase Yourself As An Expert

By Brian Terry on Friday, August 14th, 2009

The people who have signed up for your list have probably done so because they want to learn more about what you have to say. They would not sign up if they weren’t sure they could learn valuable information or gain some insights for doing so.

That’s why you should present yourself as an expert at all times. That doesn’t mean being “cocky” or giving out false information. It simply means relaying information you deem important, and knowing that the advice you’re giving is in the best interest for the members of your list.

People trust and look up to experts. Your relationship with your list will grow stronger than ever as you share your expert strategies, tips, and tricks to help your list members.




"My optin rate has jumped a good 30%" – Pat Marcello      Get the OptinPop Advanced Upgrade